stars.mayfair@btconnect.com 0114 272 3132
"Read all our frequently asked questions..."
Why should I consider booking your venue?
Competitive room hire charges, city centre location, large free car park, situated on main taxi route and you can provide your own catering.
What do people most complain about (if anything)?
Like most venues we are not perfect, we have a lot of stairs that elderly people sometimes find hard work although we do have an electric chair (approved for use in hospitals and nursing homes) to assist where required (subject to our staff risk assessment)
Can the hire charges be paid using credit cards?
Yes, we accept all major UK credit and debit cards.
Do you operate a facility of lodging a sum of money on the bar to provide free drinks to my guests?
Yes, in the past we have operated a voucher system that works very well to facilitate this.
Do you have any special provisions for weddings?
Yes, we have a wedding packing that costs £999 which includes room hire from 2pm to 12pm, DJ from 7pm, drinks on arrival, flowers and table coverings on all tables, a cold buffet for 150 guests.
Can we provide our own catering?
Yes, you can provide your own catering if you wish although the use of outside caters without our written agreement is prohibited
Do you have a kitchen that we can use to prepare our own buffet?
No, we cannot provide kitchen facilities.
Do you provide catering tables?
Yes, we do provide catering tables free of charge for you to use.
Do we have to tidy the room before we go home?
No, the cost of reasonable cleaning the room is included in the cost of hiring the room.
Do we have to use your DJ?
No, you do not have to use our DJ. You can provide your own DJ if you wish, but they will have to provide all their own equipment, written proof of their liability insurance and written proof of the equipment PAT testing certificates
PLEASE BE AWARE THAT WE DO NOT ALLOW "NICHE" TYPE MUSIC TO BE PLAYED ON OUR PREMISES
What is your policy in relation to unsociable and/or violent behaviour?
Our policy is to give you the opportunity to sort out the problem in the first instance, but if it persists or we believe that any of your guests are in danger, we will use our Police radio to contact the Police.
Do you have CCTV system?
Yes, we do have a comprehensive CCTV system that has been approved by the local Police and our Data Controller is Nigel Thompson who can be contacted on 0114 272 3132.
Why do we have to pay for the cost of security for 16th and 18th B'day parties?
Stars and Mayfair is one of the few remaining venues that will host 18th B'day parties. The main reason cited by many venues for refusing these parties are under age drinking, violent behaviour and the new Licensing Act which carries significant penalties for the Premises Supervisor in relation to these occurances.
The presence of Security Staff on our premises has significantly redeuced these problems and accordingly we are able to assist many families and their friends to celebrate this important passing of age!
When will you return our £100 Bond?
Usually within 48 hours of your party if no breaches have occurred to our T's & C's including damage to the premises or excess cleaning to the premises. Your party room will be inspected immediately after your party.
Dress Code - Why are you not allowed to wear hats and hoods?
In the event of an incident on the premises it is important to be able identify people using our night vision CCTV cameras and these items of clothing hide a person’s identity.(Does not apply to fancy dress)
Why is it necessary to provide ID?
The Licensing Act 2005 states that anyone attempting to purchase alcoholic drinks that appears to be under the age of 18 yrs must be asked to produce a valid form of ID to prove their age.
Our policy is to operate the South Yorkshire Pub Watch Scheme that is supported by South Yorkshire Police whereby if you look under the age of 21yrs, you will be asked to prove that you are 18 yrs old.
Why are U16's not allowed on the premises unless they are with their Parents or legal Guardian?
This is a strict condition of the Licensing Act 2005 and is designed to curb under age drinking on Licensed Premises.
Entry Tickets - Why do you need to have a ticket to gain entry if you are under 21yrs old?
We operate this system to ensure that only invited guests are allowed to your party and when we have had incidents in the past the majority of these have been caused by people under the age of 21yrs who have not been invited to the party.
Entry tickets can be obtained from our staff when you book your party at Stars and Mayfair.
Entry Tickets - What if one of my gusts forgets to bring their ticket?
Unfortunately they will be refused entry, to avoid this problem we suggest that you give our staff a guest list of people who you have given tickets to and our staff will rely on this list as well as valid tickets.
Entry Tickets - What if someone tries to forge an entry ticket?
Our tickets are pre-printed and are only valid for the date of your party and they also have other security features to deal with this problem.
Copyright 2016 Stars and Mayfailr